Nicole Shelby
Command Center

Date of birth mismatches added to Reconciliation

AUTHOR: Nicole Shelby

Date of birth mismatches, which occur when benefits platforms and insurance carriers have different dates of birth on file for the same member, and are now automatically identified and surfaced through the Noyo Reconciliation tool. Once a date of birth mismatch is surfaced in Reconciliation, platform teams can provide input to quickly resolve the issue.

Specific issues are also easier to locate thanks to the addition of ascending/descending sorting. Use the up and down arrows next to 'Status' and 'Discovered' to sort by issue status and the date discovered.

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